᛫ Terms & Conditions

Dear customers!

• The information you fill out when ordering is complete and unmistakable
• The buyer is obliged to pay the cost of delivery of the goods on the spot, including all taxes, according to the fee presented at the time of payment.
• Purchased products can be returned within 2 days after delivery. For details contact us at the phone number: 599406041
• Note that unopened packages and products damaged by the customer will not be returned.
• The Online Store reserves the right to change the information posted on the site at any time without prior agreement with the customer. Also change or cancel all terms of purchase and service of goods. The modified agreement will enter into force upon publication and will affect transactions made after publication on the site.
• The products available in the online store are not intended for children
• You can not leave a four-legged animal with the products purchased in the online store without supervision
• If the purchased product has a breach, remove it in a timely manner.
• You are responsible for the health of your pets!

Product return policy
 
1. Product return terms at Petsmart:
1.1. Petsmart, in accordance with the product return policy, gives you the opportunity to return the purchased product within two calendar days by following the rules below:
2. Product return rule and exceptions:
2.1. If you want to return the product, please contact the Petsmart Information Center in advance and inform about the return of the product;
2.2. To initiate the process, you need to inform the company of the product ID, order number, order date, order date and return reason (it may be necessary to upload a photo of the product and proof of payment and send it to Petsmart e-mail: sales@petsmart.ge
2.3. Product return policy is valid for two calendar days after receiving the product.
2.4. If the product and the accompanying parts / documents of the product show any changes, Petsmart reserves the right to question its authenticity and, consequently, to suspend the return of the product until the examination and diagnostic work, which may take no more than ten working days. Based on the results of the investigation and diagnosis, the Company is authorized to continue or terminate the product / s return procedure.
2.5. Product return (transportation) is provided by Petsmart through its own and / or transport service subcontractor no later than five working days after the request is placed.
2.6. Upon return of the product, the product must be accompanied by all accompanying parts and documents transferred at the time of purchase (invoice, proof of payment, guarantee sheet, etc.).
2.7. Product return under these rules is possible if:
2.7.1. The product does not match the order or technical specifications posted on the website;
2.7.2. The product has a factory defect;
2.7.3. The product is damaged during transportation;
2.7.4. The agreed delivery time was violated by Petsmart;
2.8. Product return is possible independently of the above conditions if:
2.8.1. The factory packaging of the product is unopened, undamaged or;
2.8.2. If the factory packaging of the product is opened and the diagnosis shows that the product to be returned by the customer has retained all the functional characteristics and no visual defects are observed;
2.8.3. If the factory packaging of the product is damaged and / or as a result of the diagnosis it is determined that the product returned by the customer has retained all the functional characteristics, however, there is a visual defect (s) that is not caused by the customer.
2.9.1 Return rules do not apply to the following products:
2.9.2. The products referred to in paragraph 2.9 may be returned only if the product does not comply with the order or the technical specifications posted on the website and the product has not been used / opened, the product appearance of the product is not violated and the product is accompanied by all relevant documents At the time of delivery to the customer.
3. Remuneration rule:
3.1. Petsmart Company, in case of wishing to return the product purchased by the customer, undertakes to reimburse the customer for the amount paid by the customer for the product:
3.1.1. 100%, if: the factory packaging of the product is unopened, undamaged and is accompanied by all accompanying parts and documents transferred at the time of purchase (invoice, proof of payment, guarantee sheet, etc.);
3.1.2. 100% in case the product has a factory defect or the product does not comply with the order and / or technical specifications posted on the website or the product is damaged during shipping and is accompanied by all accompanying parts and documents (invoice, proof of payment, warranty sheet and other.) .
3.1.3. Up to 90-100% if the product packaging of the product is opened and the diagnosis shows that the product returned by the customer has all the functional characteristics and no visual defects are observed, as well as all accompanying parts and documents handed over at the time of purchase (consignment note) , Proof of payment, guarantee sheet, etc.).
3.1.4. Up to 60-90% if the factory packaging of the product is damaged and / or as a result of the diagnosis it is determined that the product returned by the customer has retained all the functional characteristics, however, there is a visual defect (s).
3.1.5. If, as a result of the diagnosis, it is determined that the product to be returned by the customer has not retained all functional and / or visual characteristics and / or is not accompanied by all accompanying parts and documents (invoice, proof of payment, warranty sheet, etc.) Reserves the right not to return the product and therefore not to refund the amount paid for the product.
3.2. Refunds are possible only by non-cash payment by transferring the customer to the bank account.
3.3. Petsmart will reimburse the customer for the cost of the purchased product, in accordance with the rules and in the amount established by this article, within 15 working days, except 3.1.1. Of the case provided for in Article.
3.4. 3.1.1 of this policy. In the case provided for in Article, the cost of the product will be refunded to the customer within 5 (five) working days.
4. Procedure for reimbursement of the cost of transportation services:
4.1. Petsmart reimburses the cost of the shipping service upon return of the product by the customer, if: the product does not meet the order and / or the technical specifications posted on the website; The product has a factory defect; The product is damaged during transportation;
4.2. In all other cases, the cost of the transportation service is reimbursed by the customer
5. Product Return Procedure:
5.1. In case the return is initiated immediately upon delivery by the customer, the case is recorded in the information center and the courier is given confirmation of receipt of the product;
5.2. Within 2 calendar days after receiving the product, the customer can place a request for a return of the product;
5.3. If the customer wishes to return the product within 2 calendar days after receiving the product, the customer must ensure the return of the product to the company within 2 calendar days after receiving the said wish. During this period, the consumer must ensure the safety of this product. The customer must not use and / or violate the product appearance of the product, otherwise the company reserves the right not to return the relevant product.
5.4. If the desire to return the product registered by the customer within 2 calendar days after receiving the product is caused due to the defect of the received item (has a visual / factory defect or does not correspond to the order and / or product specifications posted on Petsmart.ge) Petsmart provides the product within 2 calendar days Returns under this Return Policy.
5.5. In case of factory defect observed 2 calendar days after receiving the product, the customer must act according to the relevant warranty conditions (if any).

PRIVACY POLICY

INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED
PERSONAL DATA
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Privat ID
Phone number
Address
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

USE OF DATA
Petsmart.ge uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

PAYMENTS
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.